Service Desk Analyst
Localitate: Bucuresti
Data introducerii: 29 iulie 2025
Responsabilitati:
We are Crosswork, a company with experience in nationwide recruitment services, payroll, and personnel administration.
We are currently recruiting for the position of Service Desk Analyst for one of our clients – a global leader in technology and consulting, with extensive operations in IT services and digital transformation.
Location: Bucharest, Romania - on-site
Key Responsibilities:
- Providing Technical support to customers on phone or chats to solve their technical problems reported;
- Identifying hardware and software solutions;
- Troubleshooting technical issues;
- Diagnosing and repairing faults;
- Resolving network or computer issues;
- Installing and configuring hardware and software;
- Speaking to customers to quickly get to the root of their problem;
- Providing timely and accurate customer feedback;
- Talking customers through a series of actions to resolve a problem;
- Following up with clients to ensure the problem is resolved;
- Supporting the roll-out of new applications;
- Providing support in the form of procedural documentation;
- Managing multiple cases at one time.
Candidate profile:
- University degree or high school diploma with education in computer science or a related field;
- Fluency in French and English, both written and spoken;
- 1–3 years of experience in IT support or customer service roles;
- Strong troubleshooting skills (O365, VPN, Skype, printers, Active Directory, MS Office);
- Good understanding of Windows 7/10/11 and macOS operating systems;
- Experience using remote control tools for diagnosing and resolving issues;
- Familiarity with ServiceNow or other ticketing systems;
- Excellent communication and interpersonal skills;
- High attention to detail and solid problem-solving abilities;
- Strong customer relationship management skills;
If you have basic technical knowledge, enjoy solving problems, and are fluent in French & English, apply directly to this job posting or contact us for more details at otilia.mihoc@crosswork.ro.
