The Crosswork recruitment agency is looking for an Service Delivery Coordinator with French or German for its client, a  multinational company that offers information technology support services.

Responsabilities:

- Act as a customer and internal point of contact for assigned contracts

- Be responsible for the effective co-ordination of external / internal queries / escalations

- Ensure feedback from the client is sent to the management team to drive the improvement of services

- Support of asset management database to agreed data quality levels

- Carry out quality checks to ensure quality standards are maintained

- Responsible for the achievement of the contracted SLAs and meeting internal KPIs

- Responsible of maintaining the documentation up to date

- Excellent communication skills

- Ability to work collaboratively and lead in a fast-changing and flexible environment

- Demonstrable ability to operate at prime customer contact level

-  Advanced knowledge of the Office Package

-  Proven track record in the delivery of high quality customer service

- Fluent in English and French / German

- Attractive salary;

- Employment contract;

- Work in a dynamic environment;

- Other benefits.