Service Delivery Coordinator with French or German
Localitate: Iasi
Data introducerii: 23 februarie 2022
Responsabilitati:
The Crosswork recruitment agency is looking for an Service Delivery Coordinator with French or German for its client, a multinational company that offers information technology support services.
Responsabilities:
- Act as a customer and internal point of contact for assigned contracts
- Be responsible for the effective co-ordination of external / internal queries / escalations
- Ensure feedback from the client is sent to the management team to drive the improvement of services
- Support of asset management database to agreed data quality levels
- Carry out quality checks to ensure quality standards are maintained
- Responsible for the achievement of the contracted SLAs and meeting internal KPIs
- Responsible of maintaining the documentation up to date
Cerinte:
- Excellent communication skills
- Ability to work collaboratively and lead in a fast-changing and flexible environment
- Demonstrable ability to operate at prime customer contact level
- Advanced knowledge of the Office Package
- Proven track record in the delivery of high quality customer service
- Fluent in English and French / German
Beneficii:
- Attractive salary;
- Employment contract;
- Work in a dynamic environment;
- Other benefits.